Privacy Policy

Privacy Policy

Release time: [July] [16th] [2024]

Effective date:[July] [16th] [2024]

This policy only applies to the products or services of 3UP Network Technology PTE.LTD.If you have any questions, comments or suggestions, please contact us through the following contact information:

E-mail:A3UPSTORE@outlook.com

Welcome to Live AuraPlayer!

AuraPlayer (including apps, applets or other products or services provided through mobile device software programs) is operated by 3UP Network Technology PTE.LTD. (" We "or " 3UP ").

We promise to ensure that we will do our best to protect the personal information and privacy security of users who use AuraPlayer (hereinafter referred to as users or you). At the same time, we are committed to taking appropriate security measures to protect your personal information and privacy according to the industry's mature standards.

Please read and understand this Privacy Policy carefully before using AuraPlayer. Terms in the Privacy Policy that have a significant impact on your rights and interests are highlighted in bold or underlined, please pay special attention. If you do not agree to this Policy, please do not register, log in, access or use the Service and do not share your personal data with us. If you do not want us to use certain types of personal data in accordance with this Privacy Policy, please be aware that we may not be able to provide you with certain parts of our services. You may lose access to specific features of our services, and your overall customer experience may be affected.

By installing, using, registering or otherwise accessing AuraPlayer, you accept this Privacy Policy and knowingly agree to all of its provisions.

If you do not have full capacity for civil conduct due to age, intelligence and other factors, please carefully read this Privacy Policy, especially the content marked in bold, accompanied by your parents or other guardians (hereinafter referred to as guardians), and start using this Service after confirming that you fully understand and agree to be bound by all terms of this Privacy Policy.

To provide you with the functional services of this product, we will collect, use, share, transfer and disclose your personal information as described in this Privacy Policy. If your sensitive information (such as ID number) is involved, we adopt compliance technology to encrypt and preserve the sensitive information that you explicitly consent to and proactively provide, ensuring the security of your personal information.

We do not indirectly obtain your personal information through other channels such as sharing and transfer. If we need to obtain your personal information indirectly through other channels in the future, we will only obtain the minimum amount of information necessary to achieve the functions of this product/service, and we will explicitly inform you and seek your express consent before collecting and using it. We will not process your personal information beyond the scope of the relevant authorization. If we need to process your personal information beyond the scope of authorization, we will also obtain your express consent.

If you have any questions about this policy, please contact us atA3UPSTORE@outlook.com.

Content Index

I、How do we collect and use your personal information

II、How do we use cookies and similar technologies

III、How do we share, transfer and publicly disclose your personal information

IV、How do we store, transfer and protect your personal information

V、Tips for accessing and controlling your personal information

VI、Tips on sensitive personal information

VII、Tips on minors using the services

VIII、Tips for emails and messages sent to you

IX、Tips on the scope of application and exceptions of the privacy policy

X、Tips on changes to the privacy policy

XI、Other terms

XII、Contact us

Ⅰ、How do we collect and use your personal information

1. The functions of this product/service and the purposes for which we collect and use your personal information are as follows:

（1）Functional Scenario：Video display and playback

Purpose of Collection：Ensure that users can play videos properly

Collection Method：App acquisition

Personal Information Field (Please note that this part lists all the information involved in the functions and does not mean that we will necessarily collect your relevant information. We will collect and provide the information required by the corresponding function according to the specific sub-function you use.)：Device model, device name, unique device identifier, browser type and Settings, language Settings, operating system and application version, login IP address, method of network access, network quality data, mobile network information, product version number, network log information (such as operation logs, service logs)

（2）Functional Scenario：Video transmission and storage

Purpose of Collection：Ensure that users can upload videos properly

Collection Method：User input

（3）Functional Scenario：Send notifications

Purpose of Collection：Send you in-app notifications about relevant

Collection Method：APP acquisition

（4）Functional Scenario：Suggestion feedback

Purpose of Collection：Provide feedback to users on the results of complaints, appeals or consultations

Collection Method：User input

1.1 Video display and playback

This platform provides you with video display and playback functions. During this process, we need to collect some information from you, including: device model, device name, unique device identifier, browser type and Settings, language Settings, operating system and application version, login IP address, network access method, network quality data, mobile network information, product version number, and network log information (such as operation logs and service logs). To collect the above basic personal device information, we will apply for the right to access your device information, we collect this information to provide you with video display and playback services. If you refuse to grant the above rights, you may not be able to use our related products and services. Please understand that individual device information and log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, during the combined use period, such non-personal information will be regarded as personal information. Unless authorized by you or otherwise provided by laws and regulations, we will anonymize and de-identify such personal information.

You can turn on/off this permission at any time by using the settings page related to our product and/or service. If you enable this permission, it is deemed that you authorize us to access, obtain, collect and use your personal information. However, after you cancel the authorization, we will no longer collect the information and will no longer be able to provide you with the corresponding services. Unless you delete your personal information in accordance with the provisions of the law, your cancellation will not affect our processing and storage of your personal information based on your prior authorization.

1.2 Video transmission and storage

When you use AuraPlayer's transfer and storage services, we will ask you to authorize camera, photo album, and microphone permissions respectively according to the type of feature you use. If you refuse authorization, you will not be able to use the transfer and storage functions, but it will not affect your use of other functions.

1.3 Sending you notifications

We may send you service-related notices when necessary (for example, when we suspend individual services for system maintenance). If you wish to stop receiving these messages, you can ask us to stop sending them. However, we may continue to send messages in accordance with applicable laws and regulations.

1.4 To provide you with customer service or other user services

When you make a complaint, representation or inquiry to our player, we require your email address to contact you or help resolve the issue. If you refuse to provide this information, we may not be able to provide timely feedback on complaints, appeals or consultation results.

2. System permission application and invocation

We may need to request the following system permissions related to personal information from the device you use:

（1）Permission Name：Storage permission

Usage Scenario or Purpose：Used to save pictures, replace avatars, download and update apps

Impact of Denial：Unable to save pictures, replace avatar, update, or download the APP; does not affect other functions

Management Path：My > Settings > Personal Information and Permissions

（2）Permission Name：Microphone permission

Usage Scenario or Purpose：Used for problem feedback function, recording audio and video

Impact of Denial：Cannot use recorded audio/video, voice collection, communication with online customer service, etc.; does not affect other functions

Management Path：My > Settings > Personal Information and Permissions

（3）Permission Name：Local network

Usage Scenario or Purpose：Determine the local network condition and improve the video quality

Impact of Denial：Affect the stability of video playback and download speed improvement; does not affect other functions

Management Path：My > Settings > Personal Information and Permissions

You can opt out of AuraPlayer's collection of personal information by disabling some or all of your permissions in the Settings feature of your device. The mode of displaying and disabling permissions may vary depending on the device. For details, see the device and system developer's instructions or guidelines.

Please note that if you turn on any permission, you authorize us to collect and use relevant personal information to provide corresponding services for you. If you turn off any permission, you cancel your authorization. We will no longer collect and use relevant personal information based on the corresponding permission, and we will stop providing corresponding services for you. However, your action to disable permissions will not affect the previous collection and use of information based on your authorization.

3. We may use the information collected in the process of providing services to you for the following purposes:

a. Provide services to you;

b. For identity verification, customer service, security precautions, fraud detection, archiving and backup to ensure the security of the products and services we provide to you when we provide the services;

c. To enable us to better understand how you access and use AuraPlayer so that we can respond specifically to your individual needs, such as language Settings, personalized help services and instructions, or otherwise respond to you and other users;

d. To provide you with more relevant advertisements in place of commonly used advertisements;

e. Collect statistics on your use of AuraPlayer to show overall trends in the use of the AuraPlayer Services, but these statistics do not contain any identifying information about you;

f. Software certification or management software upgrade;

g. Invite you to participate in surveys about AuraPlayer products and services.

4. Change of purpose for collecting and using personal information

As our business evolves, changes may be made to AuraPlayer's features and services. In principle, when the new function or service is related to the function or service currently provided by us, the personal information collected and used will be directly or reasonably related to the original purpose of processing. In cases that are not directly or reasonably related to the original purpose of processing, we will inform you again about the collection and use of your personal information and obtain your consent.

5. Exemption of personal information collection and use with consent by law

Please understand that in the following circumstances, according to laws and regulations and relevant national standards, we do not need to obtain your authorization to collect and use your personal information:

a) Directly related to national security and national defense security;

b) Directly related to public safety, public health and major public interests;

c) Directly related to criminal investigation, prosecution, trial and enforcement of sentences;

d) In order to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the person’s consent;

e) Your personal information is disclosed to the public by you;

f) Your personal information is collected from legally publicly disclosed information, such as legal news reports and government information disclosure channels;

g) Necessary to enter into or perform a contract at your request;

h) Necessary for maintaining the safe and stable operation of the software and related services, such as discovering and handling faults of the software and related services;

i) Necessary for legitimate journalism;

j) When an academic research institution carries out statistics or academic research in the public interest and provides the results of academic research or descriptions to the outside world, it de-identifies the personal information contained in the results;

k) Other circumstances stipulated by laws and regulations.

In particular, please note that if the information cannot identify you individually or in combination with other information, it is not your personal information in the legal sense; When your information can be used individually or in combination with other information to identify you personally, or when we will not be able to establish a connection with any specific personal information to use with other personal information, such information during the combined use, as your personal information will be treated and protected in accordance with this Privacy Policy.

Ⅱ、How do we use cookies and similar technologies

1. Cookies may help the provider of the website or application to identify registered users, calculate the number of users. They are typically used to determine whether the registered user has logged in. We send one or more small data files called Cookies on your computer or mobile device, which usually contain identifiers, site names, and some numbers and characters. The cookie assigned to you is unique and can only be read by the web server in the domain that posted the cookie to you.

2. A Web beacon is a 1 × 1 pixel GIF or PNG image that can be hidden in any Web page element or email. It can identify certain information about the visitor's computer, such as the visitor's cookie number, the time and date of viewing the page, and the description of the page on which the Web Beacon is located.

3. We use our own Cookies and Web beacons to provide you with a more personalized user experience and service for the following purposes.

4. Remembering who you are. For example, Cookies and Web beacons help us identify you as a registered user of AuraPlayer, save your preferences or other information you provide to us, simplify the steps for you to log in repeatedly, store your consumption data, and provide you with various settings.

5. Analyzing your use of our services. For example, we can use Cookies and Web beacons to understand what activities you use AuraPlayer for, or which pages or services are most popular with you.

6. Advertising optimization. Cookies and Web beacons help us to optimize your choice and interaction with ads by providing you with relevant ads based on your information rather than general advertising.

7. When we use Cookies and Web beacons for the above purposes, we may provide the non-personally identifiable information collected through Cookies and Web beacons to advertisers or other partners after statistical processing for the purpose of analyzing how users use AuraPlayer and for advertising services.

8. Advertisers or other partners may place cookies and web beacons on our products and services. These Cookies and Web beacons may collect non-personally identifiable information about you in order to analyze how users use the services, send you advertisements that may be of interest to you, or evaluate the effectiveness of advertising services. The collection and use of such information by these third party Cookies and Web beacons are governed by the privacy policies of these third parties, and we are not responsible for third party Cookies and Web beacons.

9. We do not use Cookies for any purpose other than those described in this Privacy Policy. You can reject or manage Cookies and Web beacons through your preferences. You can be aware of all Cookies saved on your computer, and most web browsers accept Cookies automatically. However, you can usually modify your browser settings to reject Cookies according to your own needs. Additionally, you can also view all the Cookies saved in the software. However, if you do so, you may need to personally change your user Settings each time you visit AuraPlayer, and the relevant information you have previously recorded will be deleted, you may not enjoy the best service experience, some services may not work properly, or the security of the services you use may be affected. At the same time, you will also receive the same number of ads, but these ads will be less relevant to you.

Ⅲ、How do we share, transfer and publicly disclose your personal information

1. Situations where we may share your personal information

a) We may share your information with our affiliates, partners and third party service providers (including institutions providing technical services, system services, telecommunications services, customer services, risk control services, audit services, legal services, etc.) For example, communication service providers may send emails or push notifications on our behalf, map service providers may provide us with location data), contractors and agents to share, but we will only share necessary information, sharing mainly for the following purposes: to achieve the purposes described in Article 3 above; To fulfill our obligations or rights under the User Agreement or this Privacy Policy;

b) If we or our affiliates share your Personal information with any of these third parties, we will strive to ensure that such third parties comply with this Privacy Policy and other appropriate confidentiality and security measures that we require them to comply with when using your Personal information.

c) Sharing information for functions or services geolocation Services: When you use geolocation related services, we share GPS information with location service providers so that we can return location results to you. GPS information is sensitive personal information, refuse to provide, will only affect the geographical service function, but does not affect the normal use of other functions;

d) In order to analyze shared information of statistics purposes, analyze product usage, and improve the user experience, we may share statistical data of product use (e.g., crashes, flashbacks) with related parties or third parties, which can be difficult to combine with other information to identify you as an individual.

2. Circumstances under which we may transfer your personal information

We will not transfer your personal information to any company, organization or individual, except in the following cases:

a) Obtain your prior express consent or authorization;

b) Necessary according to applicable laws and regulations, legal process requirements, mandatory administrative or judicial requirements;

c) In accordance with the relevant agreements signed with you (including online signed electronic agreements and the corresponding platform rules) or other legal documents;

d) Business development activities: As our business continues to develop, we may conduct mergers, acquisitions, or asset transfers. In such cases, your personal information may be transferred. We will ensure that any successor complies with laws, regulations, and security standards at least as stringent as those in this Privacy Policy. Otherwise, we will require the successor to obtain your authorization and consent again.

3. Circumstances under which we may publicly disclose your personal information

We will publicly disclose your personal information only under the following circumstances, adhering to industry-standard security measures:

a) According to your needs, disclose the personal information you specify in the manner of disclosure that you expressly consent to;

b) When it is necessary to provide your personal information according to the requirements of laws, regulations, mandatory administrative law enforcement or judicial requirements, we may disclose your personal information according to the type and disclosure method of personal information required. Under the premise of complying with laws and regulations, when we receive the above-mentioned request for disclosure of information, We will require that corresponding legal documents, such as subpoenas or investigation letters, be produced. We strongly believe that we should be as transparent as possible about the information we are asked to provide to the extent permitted by law. All requests are carefully reviewed to ensure they have a legitimate basis and are limited to data that law enforcement has a legitimate right to obtain for specific investigative purposes.

c) We will disclose the relevant account information when announcing penalties for illegal accounts or fraudulent activities.

4. Other situations where your personal information may be shared, transferred, or disclosed publicly

AuraPlayer or its affiliates may also share, transfer, or publicly disclose your Personal Information for the following purposes. However, we will not do so without your consent:

a. First, obtain your express consent or authorization;

b. Comply with a court order or other legal process;

c. Comply with requirements from relevant government authorities;

d. Necessary to comply with applicable laws and regulations, safeguard the public interests, or for the legitimate interests of a third party, as reasonably required;

e. Required for legitimate journalism;

f. When an academic research institution conducts statistics or research in the public interest and de-identifies personal information contained in the results before providing them externally.

Ⅳ、How do we store, transfer and protect your personal information

1. Storage and transfer of personal information

We store your personal information we collect within the territory of the Singapore, in compliance with applicable data protection laws.

We may deploy servers based on business development and local legal requirements. Therefore, we may transfer and store your personal information in data centers in destinations other than your country of residence, in accordance with applicable law, and although the location of these data centers may differ from the personal information protection standards of your jurisdiction, we strive to protect your personal information in accordance with more stringent standards to minimize the risk of data breaches.

2. By using AuraPlayer’s services, you are deemed to understand and consent to our practices regarding the transfer and storage of your personal data outside of residence.

3. Storage period: Generally speaking, we only store your personal information for the shortest period necessary for the purpose of providing our services. Once this storage period expires, we will delete or anonymize your personal information in accordance with the requirements of relevant laws and regulations. However, under the following circumstances, we may change the storage period of information in order to comply with legal requirements:

a. To comply with applicable laws, regulations, etc.

b. To comply with a court decision, ruling or other legal procedure.

c. To comply with the requirements of relevant government authorities or legally authorized organizations.

d. When we have reason to believe that we need to comply with relevant laws and regulations, etc.

e. Reasonably necessary for the execution of the relevant service agreement or this Agreement, for the protection of the public interest, for the protection of the personal and property safety of us, our affiliates, our partners, other users or employees, or for other legitimate rights and interests.

4. When our products or services stop operation, we will notify you in the form of push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period of time.

5. Data security

We will ensure that the recipient provides the same protection for the transferred personal data, and the recipient shall be bound by this agreement.

We will take industry-standard security technical measures to protect the security of your personal information in order to minimize the risk of disclosure, damage, misuse, unauthorized access, unauthorized disclosure and alteration of your information.

We employ cryptographic technologies like Transport Layer Security (TLS) to prevent interception and eavesdropping during data transmission. We adopt security storage measures such as classification and hierarchical disposal of data, strict control of the data permission system, multiple identity authentication technologies, monitoring of data processing behaviors to avoid illegal access and unauthorized use of data; The whole process of the data life cycle is monitored to prevent unauthorized access, public disclosure, use, modification, human or accidental damage or loss of user personal information.

Please note that while we take rigorous measures to protect your data, the internet environment is not entirely secure. Despite our efforts, we cannot fully guarantee the security of our services or any information you provide. If your personal information is compromised, it may impact your personal and financial security. Therefore, we strongly recommend maintaining account security with a secure password. If you suspect unauthorized access to your personal information, please contact us immediately so that we can take appropriate measures to safeguard your information.

Ⅴ、Tips for accessing and controlling your personal information

1. We will do everything possible to take appropriate technical measures to ensure that you can access, update and correct your registration information or other personal information provided when using AuraPlayer. To access, update and correct the above information, we may require you to authenticate your identity in order to protect the security of your account and information.

2. Despite the above agreement, we may not be able to respond to your request under the following circumstances as required by laws and regulations:

a. Related to national security and national defense security;

b. Related to public safety, public health or significant public interests;

c. Related to the investigation, prosecution and trial of criminal offenses;

d. There is sufficient evidence that you have subjective malice or abuse of rights;

e. Responding to your request will lead to serious damage to the legitimate rights and interests of other individuals and organizations.

Ⅵ、Tips on sensitive personal information

1. Sensitive personal information refers to personal information that, once leaked, illegally provided or abused, may endanger personal and property safety, potentially causing harm to personal reputation, physical and mental health, or leading to discriminatory treatment. This includes property details (including transaction records), identity information, race, religion, personal health and medical information. Sensitive personal information is subject to stricter protection measures than other types of personal data.

2. Please be aware that the content and information you provide, upload or post while using AuraPlayer may disclose your sensitive personal information. You need to carefully consider whether to disclose sensitive personal information when using AuraPlayer or to provide, upload or post sensitive personal information in a manner that obscures such information.

3. You consent to the processing of your sensitive personal information for the purposes and in the manner described in this Privacy Policy.

Ⅶ、Tips on minors using the services

1. We attach great importance to the protection of minors' personal information. Minors under the age of 18 are not allowed to use AuraPlayer without the consent of their parents or legal guardians. Different jurisdictions have varying age classifications for minors and rules regarding the protection of minors' privacy. If you have reached the age of 18 but are still a minor under local law, you should read this Policy and the Rules for the Protection of Minors' Personal Information under the supervision and guidance of your guardian, and submit relevant personal information after your guardian has agreed to this Policy and the Rules for the Protection of Minors' Personal Information. Please note that due to the nature of the Internet and online anonymity, it is challenging for us to verify every instance of guardian consent.

2. In cases where personal information of minors is collected with the consent of parents or legal guardians, we will only use or publicly disclose this information when permitted by law, with the express consent of parents or legal guardians, or when necessary to protect minors.

3. If a minor uses AuraPlayer without the consent of the parent or legal guardian, the parent or guardian of the minor has the right to contact us and ask us to delete the personal information of the minor. We will delete the information immediately upon verification.

4. If we discover that we have collected personal information from a minor without the verifiable prior consent of a parent or legal guardian, we will endeavor to delete the data as soon as possible.

Ⅷ、Tips for emails and messages sent to you

We may send you service-related announcements when necessary (e.g., when a service is suspended for system maintenance). You may not be able to cancel and restrict us from sending you these service-related announcements that are not promotional in nature.

Ⅸ、Tips on the scope of application and exceptions of the privacy policy

1. Except for some specific services, all 3UP services are subject to this Privacy Policy. Specific privacy policies will apply to certain services, and 3UP will provide detailed explanations on how we use your information in those services. The privacy policy for a specific service forms part of this Privacy Policy. If there is any inconsistency between a specific service's privacy policy and this Privacy Policy, the specific service's privacy policy shall prevail.

2. Unless otherwise stated in this Privacy Policy, terms used herein shall have the same meaning as those defined in the User License Agreement.

3. AuraPlayer may include or link to social media or other services (including websites) provided by third parties. For example, we provide you with links to third-party services or websites through advertisements or other means on our Services.

4. Such third party social media or other services may be operated by relevant third parties and may have their own privacy policies and methods for obtaining your personal information, which are not under our control. Your use of such third-party social media services or other services (including any personal information you provide to such third parties) is subject to the third party's Terms of Service and privacy policy (not the 3UP User License Agreement or this Privacy Policy), and you should read their terms carefully. This Privacy Policy applies only to the information collected by 3UP and does not apply to any third-party services or their information usage rules. 3UP is not responsible for any third-party use of the information you provide

Ⅹ、Tips on changes to the privacy policy

1. 3UP may revise the terms of this Privacy Policy from time to time, and such amendments form part of this Privacy Policy. If such changes result in a material reduction of your rights under this Privacy Policy, we will notify you by prominently displaying a notice or sending you an email or other communication before the changes take effect. In such cases, by continuing to use AuraPlayer, you agree to be bound by the amended Privacy Policy. We will not reduce your rights under this Privacy Policy without your express consent. We will post any material changes we make to this policy on this page. Material changes referred to in this Policy include, but are not limited to:

a. Significant changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information;

b. Significant changes in our ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the owner change;

c. Changes in the primary recipients of personal information shared, transferred, or publicly disclosed;

d. Significant changes in your rights to participate in the processing of personal information and the manner in which they are exercised;

e. Changes to the department responsible for handling personal information security, contact methods, or complaint channels;

f. When the personal information security impact assessment report indicates a high risk.

2. The effective date of this Privacy Policy is the date of publication/update. In the event of changes in business functions, personal information storage, purpose of use, or the contact person for personal information protection, we will revise the privacy protection policy accordingly and inform you through push notifications or announcements.

XI、Other terms

1. 3UP solemnly reminds the user to pay attention to the provisions in this agreement that exempt 3UP from liability and limit users' rights, please read carefully and consider the risks independently. Minors should read this Agreement with a guardian.

2. The validity, interpretation and settlement of disputes hereof shall be governed by the laws of the Singapore. If any dispute or controversy occurs between the user and 3UP, it shall be settled through friendly negotiation. If negotiation fails, you may bring a lawsuit to the court with jurisdiction in the place where 3UP is registered.

3. If any provision of this Agreement is invalid or unenforceable for any reason, the remaining provisions shall remain valid and binding upon both parties.

ⅩⅡ、Contact us

If you have any questions, notices, requests or demands about this Agreement or AuraPlayer, or if your personal information needs to be checked, corrected, deleted, cancelled or complained about, you can send your comments to us, we receive your information atA3UPSTORE@outlook.com.